Privacy Policy for Elite Pool Service

Effective Date: May 21, 2026

At Elite Pool Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website and related services.

Information We Collect

We may collect the following types of information when you visit our website or contact us:

• Name
• Email address
• Phone number
• Service address
• Information submitted through contact or quote request forms
• Browser type and device information
• IP address
• Website usage data through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests
• Provide pool cleaning, maintenance, and repair services
• Send estimates, invoices, and customer communications
• Send SMS communications related to appointments, service updates, customer support, and account notifications
• Improve our website and customer experience
• Monitor website performance and analytics
• Send occasional marketing or promotional communications (you may opt out at any time)

SMS Communications

By providing your phone number through our website forms or other contact methods, you consent to receive SMS text messages from Elite Pool Service regarding:

• Appointment scheduling and reminders
• Service updates
• Customer support communications
• Account notifications
• Occasional promotional offers

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website at Elite Pool Service.

SMS Consent & Data Sharing

SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing purposes.

Your SMS consent information is used solely for communication related to Elite Pool Service services and operations.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and analyze website traffic. Cookies help us understand how visitors use the site so we can improve performance and user experience.

You can choose to disable cookies through your browser settings; however, some features of the site may not function properly.

Third-Party Services

We may use trusted third-party services to help operate our business and website, including:

• Website hosting providers
• Contact form and CRM platforms
• Analytics services such as Google Analytics
• Advertising platforms such as Google Ads or Meta Ads

These providers may have access to limited information necessary to perform their services but are not permitted to use your information for unrelated purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary to:

• Provide requested services
• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or unauthorized activity

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of marketing communications
• Request limitations on how your information is used

To exercise any of these rights, please contact us using the information below.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Elite Pool Service
info@elitepoolservice.co
(904) 430-8940